At Isasa & Terylak, we are committed to your complete satisfaction. Given the personal nature of our products, we prioritize hygiene and public health. Therefore, our return and exchange policy for underwear is subject to the following important conditions.
Time Frame: You can submit a return or exchange request within seven days of receiving your order. This applies only to clothing accessories.
Original Condition: The item must be in its original, unused condition. All original tags and labels must be attached, and the item must be in its original packaging.
Non-Returnable Items (Lingerie & Underwear): For hygiene reasons, the following items are non-returnable و non-exchangeable unless they have a clear manufacturing defect, not caused by misuse:
Underwear (e.g., panties, briefs, bodysuits, bras).
Socks and similar products.
Sleepwear and inner shorts.
Defective or Mismatched Products: If you receive a defective item or one that doesn’t match your order, you have the right to return or exchange it within the 7-day period. We will cover the shipping costs in this case.
Proof of Purchase: You must provide your original receipt, order number, or shipping note to complete your return or exchange.
Submit a Request: Contact our customer service team via [Contact Method: Email, Phone, WhatsApp, Social Media] to initiate a return or exchange. Please provide your order number, details of the item, and the reason for the return.
Request Approval: Our team will review your request to ensure it meets our policy conditions. If approved, you will receive instructions on how to return the product.
Return the Item: You must return the item to us as soon as possible, following the instructions provided.
Product Inspection: Once we receive your returned item, our team will inspect it. We will verify that it is in its original, unused condition without any signs of damage.
Processing:
For Exchanges: If the item meets the conditions and a replacement is available, we will ship the new item to you. Additional shipping fees may apply.
We reserve the right to refuse any return or exchange request that does not meet the conditions in this policy.
Please ensure you read the product descriptions and size guides carefully before completing your purchase to avoid the need for exchanges.
If you have any questions or concerns about our return and exchange policy, please contact our customer service team.
We hope you have a pleasant and satisfying shopping experience at Isisaa & Treeluck .
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