{"id":85,"date":"2025-12-14T23:50:32","date_gmt":"2025-12-14T23:50:32","guid":{"rendered":"https:\/\/startersites.io\/blocksy\/garderobe\/?page_id=85"},"modified":"2026-01-17T19:37:07","modified_gmt":"2026-01-17T19:37:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/isisaa.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"85\" class=\"elementor elementor-85\">\n\t\t\t\t<div class=\"elementor-element elementor-element-433752df e-flex e-con-boxed e-con e-parent\" data-id=\"433752df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-706e1c14 elementor-widget elementor-widget-text-editor\" data-id=\"706e1c14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2 dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"8\">Our Commitment to Quality<\/h2>\n<p dir=\"ltr\" data-path-to-node=\"9\">This is the official Refund and Returns Policy for Isisaa<\/p>\n<p dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"9\">At Isisaa, we are committed to providing you with high-quality, 100% Egyptian cotton products. <b data-path-to-node=\"9\" data-index-in-node=\"95\">However<\/b>, the intimate nature of our items requires specific precautions. <b data-path-to-node=\"9\" data-index-in-node=\"168\">Therefore<\/b>, in compliance with <a href=\"https:\/\/www.cpa.gov.eg\/\">Egyptian Consumer Protection Law<\/a>, we adhere to strict hygiene standards. <b data-path-to-node=\"9\" data-index-in-node=\"271\">Please<\/b> read our policy carefully before making a purchase.<\/p>\n<h2 dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"10\">1. Hygiene &amp; Safety Standards<\/h2>\n<p dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"11\">For the health and safety of our customers, we have a strict policy. <b data-path-to-node=\"11\" data-index-in-node=\"69\">Specifically<\/b>, we do not accept returns or exchanges on underwear or lingerie. <b data-path-to-node=\"11\" data-index-in-node=\"147\">This applies<\/b> once the package has been opened or the product has been tried on. <b data-path-to-node=\"11\" data-index-in-node=\"227\">In fact<\/b>, this policy ensures the safety of every customer.<\/p>\n<h2 dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"12\">2. Eligibility for Returns<\/h2>\n<p dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"13\"><b data-path-to-node=\"13\" data-index-in-node=\"0\">Nevertheless<\/b>, you may request a return or exchange under specific circumstances. <b data-path-to-node=\"13\" data-index-in-node=\"81\">For instance<\/b>, you are eligible if:<\/p>\n<ul dir=\"ltr\" data-path-to-node=\"14\">\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"14,0,0\"><b data-path-to-node=\"14,0,0\" data-index-in-node=\"0\">Manufacturing Defects:<\/b> The item has a clear defect, such as torn fabric or stains.<\/p>\n<\/li>\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"14,1,0\"><b data-path-to-node=\"14,1,0\" data-index-in-node=\"0\">Wrong Item Sent:<\/b> You received a different size, color, or model than ordered.<\/p>\n<\/li>\n<\/ul>\n<h3 dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"15\">Conditions for Return<\/h3>\n<p dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"16\">To qualify for a return in the cases mentioned above:<\/p>\n<ul dir=\"ltr\" data-path-to-node=\"17\">\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"17,0,0\"><b data-path-to-node=\"17,0,0\" data-index-in-node=\"0\">First<\/b>, the claim must be made within <b data-path-to-node=\"17,0,0\" data-index-in-node=\"37\">14 days<\/b> of the delivery date.<\/p>\n<\/li>\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"17,1,0\"><b data-path-to-node=\"17,1,0\" data-index-in-node=\"0\">Second<\/b>, the item must be unworn and unwashed.<\/p>\n<\/li>\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"17,2,0\"><b data-path-to-node=\"17,2,0\" data-index-in-node=\"0\">Finally<\/b>, it must be in its original packaging with all tags attached.<\/p>\n<\/li>\n<\/ul>\n<h2 dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"18\">3. Shipping Costs &amp; Delivery Refusal<\/h2>\n<p dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"19\">We strive to keep our shipping process transparent. <b data-path-to-node=\"19\" data-index-in-node=\"52\">Here is<\/b> how we handle shipping fees:<\/p>\n<ul dir=\"ltr\" data-path-to-node=\"20\">\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"20,0,0\"><b data-path-to-node=\"20,0,0\" data-index-in-node=\"0\">Defective or Wrong Items:<\/b> If the mistake is ours, do not worry. <b data-path-to-node=\"20,0,0\" data-index-in-node=\"64\">Consequently<\/b>, Isisaa will cover all shipping costs.<\/p>\n<\/li>\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"20,1,0\"><b data-path-to-node=\"20,1,0\" data-index-in-node=\"0\">Refusal of Receipt:<\/b> If you refuse the package for personal reasons (change of mind):<\/p>\n<ul data-path-to-node=\"20,1,1\">\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"20,1,1,0,0\"><b data-path-to-node=\"20,1,1,0,0\" data-index-in-node=\"0\">For Cash on Delivery:<\/b> You are kindly requested to pay the shipping fees to the courier.<\/p>\n<\/li>\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"20,1,1,1,0\"><b data-path-to-node=\"20,1,1,1,0\" data-index-in-node=\"0\">For Pre-paid Orders:<\/b> The shipping fees will be <b data-path-to-node=\"20,1,1,1,0\" data-index-in-node=\"47\">deducted<\/b> from your refund amount.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"21\">4. How to Request a Return<\/h2>\n<p dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"22\">If you receive a defective item, please follow these steps immediately:<\/p>\n<ol dir=\"ltr\" start=\"1\" data-path-to-node=\"23\">\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"23,0,0\"><b data-path-to-node=\"23,0,0\" data-index-in-node=\"0\">Contact us<\/b> via WhatsApp at <b data-path-to-node=\"23,0,0\" data-index-in-node=\"27\">+20 100 879 8964<\/b> or email us at <b data-path-to-node=\"23,0,0\" data-index-in-node=\"59\">Info@isisaa.com<\/b>.<\/p>\n<\/li>\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"23,1,0\"><b data-path-to-node=\"23,1,0\" data-index-in-node=\"0\">Next<\/b>, provide your Order Number.<\/p>\n<\/li>\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"23,2,0\"><b data-path-to-node=\"23,2,0\" data-index-in-node=\"0\">In addition<\/b>, send a clear photo or video showing the defect.<\/p>\n<\/li>\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"23,3,0\"><b data-path-to-node=\"23,3,0\" data-index-in-node=\"0\">Then<\/b>, our team will review your request. <b data-path-to-node=\"23,3,0\" data-index-in-node=\"41\">If approved<\/b>, we will arrange a pickup.<\/p>\n<\/li>\n<\/ol>\n<h2 dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"24\">5. Refunds Processing<\/h2>\n<p dir=\"ltr\" style=\"direction: ltr;\" data-path-to-node=\"25\">Once we receive and inspect the returned item, we will proceed quickly.<\/p>\n<ul dir=\"ltr\" data-path-to-node=\"26\">\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"26,0,0\"><b data-path-to-node=\"26,0,0\" data-index-in-node=\"0\">Approval:<\/b> We will issue a full refund or send a replacement free of charge.<\/p>\n<\/li>\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"26,1,0\"><b data-path-to-node=\"26,1,0\" data-index-in-node=\"0\">Method:<\/b> Refunds are processed via the original payment method or Mobile Wallet.<\/p>\n<\/li>\n<li>\n<p style=\"direction: ltr;\" data-path-to-node=\"26,2,0\"><b data-path-to-node=\"26,2,0\" data-index-in-node=\"0\">Timing:<\/b> <b data-path-to-node=\"26,2,0\" data-index-in-node=\"8\">Typically<\/b>, this takes between 5 to 7 business days.<\/p>\n<\/li>\n<\/ul>\n<p style=\"direction: ltr;\"><a href=\"https:\/\/isisaa.com\/ar\/privacy-policy\/\">Also visit this Page<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Our Commitment to Quality At Isisaa, we are committed to providing you with high-quality, 100% Egyptian cotton products. However, the intimate nature of our items requires specific precautions. Therefore, in compliance with Egyptian Consumer Protection Law, we adhere to strict hygiene standards. Please read our policy carefully before making a purchase. 1. Hygiene &amp; Safety [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-85","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - isisaa.com<\/title>\n<meta name=\"description\" content=\"Review Isisaa&#039;s Refund Policy. Due to hygiene, returns are limited to defects. 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