Exchange and Return Policy

Buyer Protection and Return Policy:

* Underwear cannot be returned or exchanged according to the instructions of the Ministry of Health and to preserve the safety of the community.. Therefore, we are present as a team to ensure that you get the right size for you by contacting WhatsApp, phone and messenger.

* The site has a special program called “Buyer Protection Program.” This program aims to help buyers ensure the protection of their purchases on the site.

In the event that the buyer purchased goods and did not receive his goods or that he received goods that are different from what was mentioned on the offer page, damaged or not working properly, then the buyer can request protection according to the Buyer Protection Program and within the return policy of goods on the site so that you can return it for free and get all the money that you have paid within the terms and conditions specified by the site or ISISAA .

All you have to do in this case is to contact us within 3 days from the date you received the item you want to return, and make sure that the item remains in its original packaging and in the same condition that you received it in without using or being worn by you.

In the event that you are sure that the item you wish to return is damaged, does not work properly, or does not match the description provided on the site, you will receive all the money that you paid as a price for the item in addition to the shipping costs that you have paid when purchasing this item.

- Shipping fees for return requests:

* In the event that the return was due to an error borne by the seller or a problem with the product sent

If the buyer objects within 3 days of receiving the order (the protection period provided by ISIS website)

ISISAA bears the shipping fees paid to ship the item to the buyer

* The buyer bears the shipping fees for returning the item to him if he objects after 3 days of receiving the order (and only if the return of the product is approved by the site)

Buyer is responsible for the shipping fees paid to ship the item to him

* In the event that the return was due to the buyer’s mistake, and he changed his mind after purchase, and the product is still in its original condition without opening it. He also bears the shipping fees for returning the item to him

-Warranty Policy:

ISIS guarantees that all of its products are made of natural cotton and attaches this to the product description.

In the event that the product does not comply with its description, there will be a replacement for the product with the required specifications

For your safety and the health of society, all goods that fall under the following categories cannot be returned:

- underwear .

- Lingerie .

- Socks .

- swimwear.

- Cosmetics & perfumes .

You must always take care to preserve the original packaging of the merchandise to ensure the benefit of this guarantee.

Thank you and we thank you for your understanding.

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