Thank you for choosing to shop with us.
We strive to ensure your complete satisfaction with our products. If you are not satisfied with your purchase, please review our return policy below:
Return Period:
You can return products within 14 days from the date of purchase.
Product Condition:
Products must be unused, unwashed, and in their original condition with all tags and labels attached.
Non-Returnable Products:
Products that have been worn or washed.
Damaged products or those showing signs of use.
Underwear items such as panties and bras cannot be returned or exchanged to maintain public health.
Customized or made-to-order products.
Return Procedure:
Please contact our customer service team via email or phone to obtain a return authorization number.
Repack the product securely and send it to the specified address, including the return authorization number.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the product is defective or not as described.
Refunds:
Once we receive and inspect the returned product, we will notify you via email about the status of your return.
Refunds will be issued, minus the shipping costs, via bank transfer or e-wallet within 7-10 business days.
Product Exchanges:
If you wish to exchange a product for another, please mention this when contacting customer service.
If you have any questions or inquiries regarding our return policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure a satisfactory and convenient shopping experience.